Project 2- Establishing Requirements
Task analysis and User Observation In this section, we will be testing 3 different E-hailing & Navigation services for our task analysis which are Grab, Maxim and Waze, from 3 different users and observing their actions. These applications provide a similar experience and solutions to what our app may propose, which is "Jom Pergi! (JOGI)" - a public transport-integrated e-hailing app. Our three target users are University students on a tight budget, Travellers unfamiliar with local transportation systems, and Residents unfit to drive which in this case is colour blind. When the three of our target users use the applications and execute our tasks, using the thinking-out-loud technique we can obtain insights into what to set for our design requirements. Our tasks include: Book an E-hailing service Check traffic situation Cashless payment options Task 1 : Book an E-hailing service User 1 : University Student https://youtu.be/ujmfR-JS_OI User 2 : Traveller https://youtu.be/zu...